Application Engineering Systems Process Engineer
No travel expected in this role currently.
Must be a U.S. Citizen or Green Card Holder
Sponsorship for this position is not available.
This position supports an AE (application engineering) information data system process by resolving HELP tickets that have been submitted by users of this system.The AE data system provides data needed by those in the organization that are integrating engines and generator sets. These tickets typically involve missing or incorrect application engineering data, or problems with the system itself. The work of this position would involve review of Help tickets, determining resolution, and providing information to the change process to upgrade data in the AE system. The change requests to correct the system issues or data need to then be followed to resolution.
Resolve AE data systems HELP tickets personally, or by utilizing other resources within the organization.
Follow a high level flow chart of Help ticket resolution process and propose flow improvements.
Regularly Provide data on ticket resolution metrics.
Submit approved Help ticket resolution changes into Application engineering document change control process (Windchill based). Follow change requests to completion by identifying and resolving process roadblocks.
Propose changes to AE data systems to reduce future HELP tickets.
Project management and project organizational skills
Technical writing skills
Ability to read / interpret 2D engineering technical drawings
Good Communication skills with technical individuals
Problem solving skills
SW tools/skills: Microsoft Word, Excel, PowerPoint, Project, Minitab, etc.
Knowledge of Windchill would be very valuable
Ability to work effectively in a remote working environment.
Bachelor’s degree preferred or significant experience in related position
Engineering degree preferred but not required.
2 years minimum experience in related supporting roles
Experience in Data Systems quality, Technical Writing, Technical Sales is valuable
Experience with Diesel Engine and Generator Set terminology is valuable.
If you are interested in applying for this position, please send your cover letter and resume.